Refunds

We want you to be completely satisfied with your purchase from our yoga mat retail store. If, for any reason, you are not satisfied with your product, we offer free returns and a straightforward refund policy to ensure your peace of mind.

1. Eligibility for Refund:
To be eligible for a refund, please ensure that:

• The item is unused and in the same condition as when you received it.
• The item is returned within 30 days from the date of purchase.
• You provide proof of purchase, such as an order confirmation or receipt.

2. Refund Process:
If you meet the eligibility criteria mentioned above, please follow these steps to initiate the refund process:

• Reply to your order confirmation email letting us know which items you would like to return and the reason for the return.
• Our customer service team will review the request and provide you with a return authorization if applicable.
• Print the prepaid return shipping label that you will receive by email.
• Send items back to us using the label provided.
• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original method of payment within 10 days.

3. Exceptions and Non-Refundable Items:
Please note that certain items are non-refundable:

• Gift cards or promotional vouchers are non-refundable and cannot be exchanged for cash.
• Personalized or customized products cannot be returned unless there is a manufacturing defect or error on our part.

4. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund as necessary.

5. Exchanges:
If you wish to exchange your yoga mat for a different model, size, or color, please contact our customer support team. We will assist you in initiating the exchange process, subject to availability and eligibility.

Please note that our refund policy is subject to change without prior notice. We recommend reviewing our website for the most up-to-date information regarding refunds and returns.

If you have any further questions or require clarification about our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.